Airbnb Presents: Product Updates and Refugee Program Meetup Review

Wed, October 06, 2021 8:16 AM | Anonymous

Submitted by Ann Kopel, Host2Host Charter Member and host of  Hawthorne/Belmont Retreat

The Oregonian (9/29/21) reported that 180 refugees are expected to arrive in Oregon in the next few months, and Host2Host invited Katrina Boratko of Airbnb to educate us about ways that hosts can help.

Katrina shared that since 2015, Airbnb and Airbnb.org (their 501(c)(3) nonprofit arm) have helped 25,000 refugee and asylum-seeker guests worldwide by working with non-profit organizations globally to provide housing and unrestricted grants. Airbnb hosts can help by hosting for free, at a discount, or by donating to Airbnb.org to cover the cost of stays. She said that Airbnb is committed to covering the cost of 20,000 stays worldwide during this crisis, but donations to Airbnb.org can help cover even more. Of course, Airbnb waives all service fees for these stays. 

To host, you need to be a current host on Airbnb and offer a private space. Refugee guests will be arranged in advance and come with a case worker who will help with orientation and arrange for next steps at the end of the stay. Refugee stays will show up on your calendar and regular paying guests can still book your free dates. Refugee stays average a family of four and range from a few days to a few weeks with an average stay of 7-14 days.

Opt in using your existing listing or sign up as a refugee only host on Airbnb.org/refugees. You can also register directly with one of Airbnb's 3 nonprofit partners. They are:

The second part of the program covered a few of the more than 100 updates to the Airbnb website. It was presented by engineer Rakesh Soni and Airbnb product representative, Collin Ronan.

They recommended especially that everyone revisit the amenities section of their listing because there are quite a few new options and some are quite detailed. For example, you can now list the kind of soap and shampoo provided and whether you have a Keurig coffee maker, to name only a couple.

There is also an option under your WIFI amenity to photograph Airbnb's speed check of your system which you can choose to post on your listing (or not). They point out that suggestions are offered for ways to update your listing every time you log on.

Host2Host members can view the meetup recording here (along with other material shared at the meetup).

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