In May, Host2Host was offered an insightful event on technology trends in the short-term rental industry, sponsored by Breezeway. Madison Romeli with Breezeway, which is known for its robust vacation rental operations solutions, shared valuable insights into how technology can streamline operations and enhance the guest experience. Here’s a detailed recap of the key takeaways from the event.

Overview of Breezeway's Platform

Breezeway’s platform offers a comprehensive suite of tools designed to optimize and automate vacation rental operations. These tools include operations management, guest communication features, and 24/7 guest support, which collectively help rental hosts manage their properties more efficiently. 

Key Features:

• Operations Management: Breezeway’s operations management tool allows hosts to schedule cleanings, inspections, and maintenance tasks. This ensures that all operational aspects of property management are handled efficiently and timely.
• Guest Communication Tools: The platform provides automated messaging capabilities and a centralized two-way inbox, making it easy for hosts to communicate with guests and staff. Additionally, Breezeway offers a digital guidebook for guests, containing reservation details and other essential information.
• 24/7 Guest Support: With Breezeway Assist, hosts can offer around-the-clock support to their guests, ensuring a smooth and responsive guest experience.

Automating the Guest Experience

One of the standout topics of the event was the automation of the guest experience, a critical component in enhancing guest satisfaction and operational efficiency. Breezeway’s automation features include:

• Automated Cleanings: Once a guest checks out, the system automatically schedules a cleaning and notifies guests if an early check-in becomes available. This helps turn over properties quickly and efficiently.
• Automated Checkout Reminders: The platform sends checkout reminders to guests and notifies cleaning staff for early access, ensuring a smooth transition between bookings.
• Gap Night Messages: Breezeway sends automated messages to guests offering them the option to book vacant nights, potentially filling gaps between reservations and increasing occupancy rates and revenue.

Integrations

Breezeway boasts impressive integration capabilities, connecting with approximately 50 different PMS systems. For hosts who manage their properties through Airbnb, Breezeway provides direct integration, making it accessible and easy to use without additional software.

Enhanced Communication and Customization

Effective communication is critical in the vacation rental industry. Breezeway addresses this need by offering a centralized two-way inbox for all guest and staff communications. This feature simplifies communication, ensuring no messages are missed and that responses are timely. The platform also allows for customizable message templates and guidebook content, enabling hosts to tailor communications to their specific needs and branding.

Special Offers

Check out the video on our Youtube channel when you have a chance. Host2Host members can also take advantage of a very special discount only accessible on our Resources page.